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Best Auto Repair, Riverside
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BIG OR SMALL,
WE DO IT ALL!

Now Servicing Diesel Engines!

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 217 Verified Review(s)

How to Respond in a Tough Situation

Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.

  • First of all - stay calm.
  • If someone is injured, be sure to call for medical help.
  • Make sure you call the police.
  • Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
  • Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
  • Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
  • In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
  • Also, make sure to get information from any witnesses as well.
  • Make sure you get pictures of any physical evidence of what could have caused the accident.
  • Write down pertinent details such as where the accident took place, what the weather was like, etc.
  • Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
  • Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
  • Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
  • When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
  • Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

    You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
  • An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
  • And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.

Remember - Drive Safely!

Want more information on your rights? To make an appointment, call us at 951-367-7400 or make an appointment online!


what our customers say

My family and I love this place! Our car had a leak and started smoking the day we had to leave Riverside and we found this place through amazing reviews. They were super fast and were understanding that we had to leave town urgently. The service was amazing and everyone we met were super friendly. They are also super attentive considering they remembered us and our situation even though we only spoke on the phone about it! They were also transparent about prices and fees so you don't have to worry about hidden charges and they made sure to get our approval before proceeding. This has to be a go to place if you are within range!
D
, 06/20/2022

My alternator went out on my car while I was driving to Arizona with my 3 dogs and a cat, to say I was stressed is an understatement and they had my car up and running before lunch time!! I can't tell you how much I appreciated the service and their kindness.. Thanks Jeff!!
L
, 06/20/2022

Great business, very friendly, professional, and up-front about anything related to your vehicle. Have been going to them for multiple different vehicles because of the quality.
J
, 06/09/2022

We were very impressed with their professionalism. They kept us informed at every step of the process. We will definitely be coming back.
C
, 06/08/2022

They did a diagnostic on my car and found that my transmission wasnt working anymore. They also found that my transmission was still under warranty and they sent it to a nissan dealership to get it replaced for free. I didnt even know it was atill under warranty so that was nice what they did.
S
, 05/25/2022

The folks at Protrans did a great job on my 2008 Ram trans rebuild!!! The service went way above and beyond!!! Jeff was great to work with and kept me well informed on all my options and progress!! Will be taking all my vehicles there for all work!!!
C
, 05/23/2022

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