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Best Auto Repair, Riverside
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How to Respond in a Tough Situation

Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.

  • First of all - stay calm.
  • If someone is injured, be sure to call for medical help.
  • Make sure you call the police.
  • Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
  • Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
  • Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
  • In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
  • Also, make sure to get information from any witnesses as well.
  • Make sure you get pictures of any physical evidence of what could have caused the accident.
  • Write down pertinent details such as where the accident took place, what the weather was like, etc.
  • Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
  • Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
  • Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
  • When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
  • Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

    You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
  • An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
  • And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.

Remember - Drive Safely!

Want more information on your rights? To make an appointment, call us at 951-367-7400 or make an appointment online!


what our customers say

We've been going to Pro Trans for over 20 years & always have good experiences. I want to thank Michael for his personal service all these years. They've replaced engines & transmissions in two of our vehicles. There is no job too small or too big, so far. They don't even mind working on our raised truck with a 6 inch lift! Thanks again for your the great work!
J
, 01/15/2022

I was nervous about finding a shop to work on my truck since there are so many shady mechanics out there, but Protrans ended up doing an amazing job. They were great about communicating with me throughout the whole process as well. I believe I paid a fair price for the repair and they didn't try to sell me a bunch of service that I don't need. I will certainly be using them in the future if I need to.
R
, 01/14/2022

The crew at Protrans replaced my fuel tank after thrives drilled a hole in my existing tank and had my truck back to me in a day and a half. Thanks again!
G
, 01/13/2022

Courteous, professional and friendly staff at ProTrans. Transparent pricing and estimates. Super quick one day turnaround on the work done. Will return for future service and repairs. Thanks!!
J
, 12/23/2021

The team at Protrans are professional and service minded. They performed a synthetic oil change on my sister's Chevy Cruze swiftly and seamlessly. It was my first time using this company and I will definitely be going back. A shout out of thanks to Jeff, Manny, Haley and the the entire Protrans team!
L
, 12/21/2021

Prompt friendly service. They let me make an appointment. Explained services well.
R
, 12/17/2021

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