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Best Auto Repair, Riverside
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WHEN ACCIDENTS HAPPEN

 243 Verified Review(s)

How to Respond in a Tough Situation

Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.

  • First of all - stay calm.
  • If someone is injured, be sure to call for medical help.
  • Make sure you call the police.
  • Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
  • Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
  • Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
  • In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
  • Also, make sure to get information from any witnesses as well.
  • Make sure you get pictures of any physical evidence of what could have caused the accident.
  • Write down pertinent details such as where the accident took place, what the weather was like, etc.
  • Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
  • Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
  • Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
  • When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
  • Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

    You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
  • An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
  • And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.

Remember - Drive Safely!

Want more information on your rights? To make an appointment, call us at 951-367-7400 or make an appointment online!


what our customers say

Where do i start.. Wednesday afternoon 3pm before Thanksgiving on way home to Phoenix, car goes into limp mode, got referred to Protrans. Called them they agreed to take a look. Diagnosed, parts ordered and Throttle Body replaced and road tested. So very excited to know that there are still Honest shops out there that actually care about their clients. Highly recommend Protrans.
J
, 11/28/2022

Very friendly! They checked our car and gave us professional recommendations for free! Will surely go back to them when next oil change needed.
Y
, 11/19/2022

Went in for transmission repair, after diagnosing the problem they told me I didn't need a full rebuild saving me well over $1,000.00. They found some safety issues I wasn't aware of and I had them take care of all of them. The truck is running great! Thank you Protrans.
R
, 11/18/2022

Professional, clean, courteous, helpful and reasonable.
K
, 11/09/2022

Jeff, Matt and Hayley and the team at Protrans did an incredible job and went above and beyond for us. We had a one of a kind, 1970 Ford Chinook Motor Home that made it down to Joshua Tree from Homer Alaska. It sat during the pandemic and we finally rescued her almost 3 years later. She did not deal with the transition to desert life smoothly and was leaking badly and ran terribly. We had her towed to Riverside and found Protrans from a referral from another shop. The team at Protrans rebuilt the transmission and went through the engine to get us back on the road without breaking our budget. Jeff was good about communicating and Matt even drove over the day after we picked it up to help assess some issues that came up on the way home. Can't say enough about the professionalism, care, and service we received and would recommend them to anyone for all car repairs!
J
, 10/18/2022

Customer service is excellent! Job was completed promptly. Price was reasonable. They were honest and courteous. I would definitely use their services again, and I highly recommend them.
G
, 10/03/2022

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