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Best Auto Repair, Riverside

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CUSTOMER SURVEY

 300 Verified Review(s)

Customer Survey

"No Better Time Than The Present!"

It's an old phrase that offers wise words even today. The best time to give us feedback about your experience at Protrans Automotive & Transmission Specialists is right now. Please take a minute or two, while the details of your appointment are still fresh in your mind and let our team know how you feel about your auto repair service. At Protrans Automotive & Transmission Specialists we seek to provide remarkable customer service, and sharing even the smallest details about your service helps us improve.

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I was greeted and waited on promptly
I was treated courteously.
The recommended service / maintenance was clearly explained to me.
Auto Repair / Service
The Service was completed to my satisfaction.
The service was completed in the estimated time.
I was pleased with the condition of the vehicle when it was returned to me.
Overall Opinion
My overall experience was a good one.
I would recommend you to family/friends/Associates.
I would do service with you again.


what our customers say

Protrans much cheaper than initial quote. Brought in my ford focus to replace Radiator. And a free ride home. Micheal, did not sell me for anything I didn't need, awesome n friendly guy. Definitely will return for future mechanic needs.
R
, 06/19/2024

These folks are awesome!!! I brought my prized, restored classic Mustang in for a new starter and flywheel replacement, which at first was a bit of a challenge because it's difficult to find mechanics willing and, moreover, knowledgeable of these older cars. They did not hesitate to accept the challenge and went ahead and did the repair. Unfortunately, five months later, both the flywheel and starter failed just a mile from the shop. Since the car was still operational (after a push start), I brought it by and was immediately met with assurance that the entire job, parts and labor, were covered under their warranty for a year, and in my case, being a AAA member, for two years. The gal at the front counter (Luz), who is super nice, said they would get it in the shop right away and see what had happened. A couple of days later, I met with Michael (the owner), who calmly reassured me that they always stand behind their work and would get the repair done, no matter what. In the end, they identified a couple of possible issues that may have caused the failure, and to make sure that it didn't happen again, they put together a higher-quality setup with better parts, and now the car operates better than ever. I highly recommend calling them first!
G
, 06/07/2024

Luz and the mechanics are amazing and very informative. I took my car in and the mechanism knew exactly what was wrong with my car.
J
, 05/31/2024

The prices were reasonable. And the staff were friendly.
V
, 05/30/2024

Bruce was amazing! Got my 2008 honda accord fixed up and on road in great time at very reasonable price. Thank you
B
, 05/23/2024

The wonderful team at ProTrans helped me out IMMENSELY when I called with an emergency. I had a kitten under my hood that I could not get out! After towing my car there, they helped out immediately and removed the little furball so I could return him to his home. Thanks again to this amazing group. I?ll definitely be bringing my car here for future tune ups. Great guys & great service.
m
, 05/09/2024

  • AAA Approved Auto Repair
  • ACDelco
  • ASE (Automotive Service Excellence)
  • BG Products
  • carfax
  • Enterprise
  • IDENTIFIX
  • Interstate Batteries
  • TECH-NET Professional Auto Service - Trans
  • Car Care Aware
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