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Best Auto Repair, Riverside
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CUSTOMER SERVICE

 238 Verified Review(s)

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

Discover More About Appointments and Repair Services At Protrans Automotive & Transmission Specialists in Riverside

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what our customers say

Customer service is excellent! Job was completed promptly. Price was reasonable. They were honest and courteous. I would definitely use their services again, and I highly recommend them. Glen R. Gribas.
G
, 10/03/2022

So far I like them. Very friendly.
d
, 09/29/2022

Protrans-Honest, reliable, and the price is right. Had a great experience doing business with Protrans. Jeff and the crew are all awesome individuals. Now I'm a loyal customer. No need to look anywhere else. Protrans will take care of all your car or truck repairs.
T
, 09/24/2022

Found and fixed the problem quickly with no upselling
K
, 09/23/2022

Protrans has a friendly and professional staff that provides good quality work.
D
, 09/22/2022

Quality work, and fantastic costumer service!
R
, 09/19/2022

  • AAA Approved Auto Repair
  • ACDelco
  • ASE (Automotive Service Excellence)
  • BG Products
  • carfax
  • Enterprise
  • IDENTIFIX
  • Interstate Batteries
  • TECH-NET Professional Auto Service - Trans
  • Car Care Aware
TAP TO CALL NOW 951-367-7400 X