Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 951-367-7400 or make an appointment online!
We've been going to Pro Trans for over 20 years & always have good experiences. I want to thank Michael for his personal service all these years. They've replaced engines & transmissions in two of our vehicles. There is no job too small or too big, so far. They don't even mind working on our raised truck with a 6 inch lift! Thanks again for your the great work!
I was nervous about finding a shop to work on my truck since there are so many shady mechanics out there, but Protrans ended up doing an amazing job. They were great about communicating with me throughout the whole process as well. I believe I paid a fair price for the repair and they didn't try to sell me a bunch of service that I don't need. I will certainly be using them in the future if I need to.
The crew at Protrans replaced my fuel tank after thrives drilled a hole in my existing tank and had my truck back to me in a day and a half. Thanks again!
The team at Protrans are professional and service minded. They performed a synthetic oil change on my sister's Chevy Cruze swiftly and seamlessly. It was my first time using this company and I will definitely be going back. A shout out of thanks to Jeff, Manny, Haley and the the entire Protrans team!