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Best Auto Repair, Riverside
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BIG OR SMALL,
WE DO IT ALL!

Now Servicing Diesel Engines!

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 217 Verified Review(s)

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 951-367-7400 or make an appointment online!


what our customers say

My family and I love this place! Our car had a leak and started smoking the day we had to leave Riverside and we found this place through amazing reviews. They were super fast and were understanding that we had to leave town urgently. The service was amazing and everyone we met were super friendly. They are also super attentive considering they remembered us and our situation even though we only spoke on the phone about it! They were also transparent about prices and fees so you don't have to worry about hidden charges and they made sure to get our approval before proceeding. This has to be a go to place if you are within range!
D
, 06/20/2022

My alternator went out on my car while I was driving to Arizona with my 3 dogs and a cat, to say I was stressed is an understatement and they had my car up and running before lunch time!! I can't tell you how much I appreciated the service and their kindness.. Thanks Jeff!!
L
, 06/20/2022

Great business, very friendly, professional, and up-front about anything related to your vehicle. Have been going to them for multiple different vehicles because of the quality.
J
, 06/09/2022

We were very impressed with their professionalism. They kept us informed at every step of the process. We will definitely be coming back.
C
, 06/08/2022

They did a diagnostic on my car and found that my transmission wasnt working anymore. They also found that my transmission was still under warranty and they sent it to a nissan dealership to get it replaced for free. I didnt even know it was atill under warranty so that was nice what they did.
S
, 05/25/2022

The folks at Protrans did a great job on my 2008 Ram trans rebuild!!! The service went way above and beyond!!! Jeff was great to work with and kept me well informed on all my options and progress!! Will be taking all my vehicles there for all work!!!
C
, 05/23/2022

  • AAA Approved Auto Repair
  • ACDelco
  • ASE (Automotive Service Excellence)
  • BG Products
  • carfax
  • Enterprise
  • IDENTIFIX
  • Interstate Batteries
  • TECH-NET Professional Auto Service - Trans
  • Car Care Aware
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