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Best Auto Repair, Riverside
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INSURANCE QUESTIONS

 243 Verified Review(s)

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 951-367-7400 or make an appointment online!


what our customers say

Where do i start.. Wednesday afternoon 3pm before Thanksgiving on way home to Phoenix, car goes into limp mode, got referred to Protrans. Called them they agreed to take a look. Diagnosed, parts ordered and Throttle Body replaced and road tested. So very excited to know that there are still Honest shops out there that actually care about their clients. Highly recommend Protrans.
J
, 11/28/2022

Very friendly! They checked our car and gave us professional recommendations for free! Will surely go back to them when next oil change needed.
Y
, 11/19/2022

Went in for transmission repair, after diagnosing the problem they told me I didn't need a full rebuild saving me well over $1,000.00. They found some safety issues I wasn't aware of and I had them take care of all of them. The truck is running great! Thank you Protrans.
R
, 11/18/2022

Professional, clean, courteous, helpful and reasonable.
K
, 11/09/2022

Jeff, Matt and Hayley and the team at Protrans did an incredible job and went above and beyond for us. We had a one of a kind, 1970 Ford Chinook Motor Home that made it down to Joshua Tree from Homer Alaska. It sat during the pandemic and we finally rescued her almost 3 years later. She did not deal with the transition to desert life smoothly and was leaking badly and ran terribly. We had her towed to Riverside and found Protrans from a referral from another shop. The team at Protrans rebuilt the transmission and went through the engine to get us back on the road without breaking our budget. Jeff was good about communicating and Matt even drove over the day after we picked it up to help assess some issues that came up on the way home. Can't say enough about the professionalism, care, and service we received and would recommend them to anyone for all car repairs!
J
, 10/18/2022

Customer service is excellent! Job was completed promptly. Price was reasonable. They were honest and courteous. I would definitely use their services again, and I highly recommend them.
G
, 10/03/2022

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