Protrans Automotive & Transmission Specialists
CODE OF ETHICS
- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
OUR REVIEWS
(335 Reviews)
Roy Yokono, 09/04/2025Protrans Automotive is a shop you can trust to get your repairs done right. They deal with OEM parts on major repairs. Communications excellent on estimates and with state of the art billing software. If you have an older vehicle needing major engine repairs, this is the shop. I recently had timing chain, spark plugs and oil pan gasket replaced on a ford 5.4, a beast of a job. You can trust your repairs will be done right and warranted. I'm glad to have found this repair shop since recently moving to Riverside from Hawaii. Check them out before going anywhere else. Highly recommended.
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